Terms and Conditions
Last updated: 4/17/2025
1. Introduction
Welcome to Zeppelin. These Terms and Conditions govern your use of our website and services. By using Zeppelin, you agree to these terms in full. If you disagree with any part of these terms, please do not use our services.
2. Service Description
Zeppelin provides assisted shopping and package delivery services. We shop on behalf of our customers at various retailers and deliver purchases to designated locations.
3. User Accounts
To use our services, you must create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Ordering Process
When placing an order, you must provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or identification of potential fraud.
5. Delivery
Delivery times are estimates and not guaranteed. Factors outside our control may affect delivery times. We are not responsible for delays caused by weather, traffic, or other circumstances beyond our reasonable control.
6. Payment
We accept various payment methods as indicated on our website. You agree to pay all charges at the prices listed for your purchases and any applicable shipping fees. All prices are subject to change without notice.
7. Refunds and Returns
Our refund and return policy is subject to the policies of the retailers from which items are purchased. We will assist with the return process according to our Return Policy, which can be found on our website.
8. Limitation of Liability
Zeppelin is not liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.
9. Changes to Terms
We reserve the right to modify these terms at any time. We will provide notice of significant changes by posting an announcement on our website. Your continued use of our services after such modifications constitutes your acceptance of the modified terms.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at support@zeppelin.com.